Organizational Grievance Process

 

Grievances are concerns, problems or complaints raised by an employee about workplace issues, such as their work, workload, and working facility, leader’s style, Wages, etc. Employee or group of employees may present it either formally or informally with respect to work-related issues an early stage and it exposes all the facts that related organization culture, leaders style, timeliness, system, and value.

The grievance is a major part of the organizational challenge. Therefore handle grievances effectively is very important to organizational performance. Every organization requires an effective structure to manage employees‟ complaints bordering on conditions of service (Suwati, Minarsih, & Gagah, 2016).

5 x Steps

          Source:Anastasia (2017) Effective Ways Of Handling Employee Grievance

Problem solving is usually not an easy task in order to Employers must act in a manner that does not break the implied duty of mutual trust and confidence between them and their employees. However not all grievances are bad Through grievance handling, issues that affect employee performance and attitude to work can be identified and dealt with in the overall interest of the organization (Obiekwe & Uchechi, 2019).

How to manage the grievances effectually and approach them systematically. 

·         Listen, and listen to we

·         Respond quickly

·         Keep an open mind

·         Come up with alternative courses of actions

·         Keep all communication lines open

·         Document every step of the grievance process

·         Establish and implement good policies on handling employee grievance (Anastasia, 2017).

References

Anastasia (2017) Effective Ways Of Handling Employee Grievance. [Online]
Available at: https://www.cleverism.com
Hunter, S. (2009) Effective grievance handling procedures. [Online]
Available at: https://www.emeraldinsight.com
McConnell, A.(2014) The importance of handling grievances properly. [Online]Available at: https://www.personneltoday.com